Head of Darkstores

ppGlovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. /p pAs the Head of MFCs for Italy, you will be the driving force behind the day‑to‑day execution and operational excellence of Glovo’s proprietary network of dark stores, known as Micro Fulfillment Centers (MFCs), across the country. You will be directly responsible for the hands‑on management of the MFC business in Italy, ensuring the achievement of local top and bottom‑line goals. This role is both strategic and operational. Your focus will encompass executing the local rollout plan, overseeing the facility management of the sites, maximizing supply chain efficiency, and driving the commercial management of local suppliers. By optimizing site performance and leading the local workforce, you will solidify Glovo’s leadership in Q‑Commerce within the Italian market. /p h3THE JOURNEY /h3 ul liTake full ownership of the daily operations and execution of the MFC business across Italy, including the comprehensive facility management of all sites, ensuring fulfillment centers are safe, optimized, and meet their operational and financial KPIs. /li liExecute the local market Masterplans and Business Plans, directly managing the Italian PL targets and driving continuous improvement in unit economics. /li liDrive the commercial management of local suppliers, leading negotiations, optimizing sourcing, and ensuring profitable margins, while maintaining operational discipline across the wider supply chain and warehouse operations. /li liLead, mentor, and scale a high‑performing local team, encompassing both office staff and front‑line operations colleagues across Italy. /li liIdentify operational bottlenecks on the ground and implement immediate, effective tactical solutions to improve throughput, fulfillment times, and overall site efficiency. /li liWork closely with central teams to localize global strategies into actionable, executable steps tailored specifically for the Italian market. /li liCollect on‑the‑ground feedback from local teams, customers, partners, and suppliers, feeding it back to the Product and Growth teams to refine tools and processes. /li /ul h3WHAT YOU WILL BRING TO THE RIDE /h3 ul li10+ years of experience in highly operational and execution‑focused roles within the Retail, Grocery, or Logistics industries (e‑commerce / quick commerce experience is a huge plus). /li liProven leadership experience directly managing large, cross‑functional local teams and frontline operational staff. /li liDeep understanding of the Italian retail/grocery market, vendor landscape, and local operational nuances. /li liA strong "hands‑on" bias for action and a proven track record of executing fast, turning high‑level plans into measurable operational outcomes. /li liStrong financial acumen with experience managing a local PL and optimizing cost structures. /li liAn analytical mindset to transform daily operational data into actionable, meaningful improvements (advanced Excel/GSheets and Looker/Tableau user). /li liAbility to build KPIs, standardize local operational procedures, and troubleshoot processes from scratch. /li liFluency in Italian and English is required. /li liInterest in start‑ups, technology, and a fast‑paced environment. /li liClear alignment with Glovo Values. /li /ul h3BENEFITS COMPENSATION /h3 ul liAn enticing equity plan that lets you own a piece of the action. /li liTop‑notch private health insurance to keep you at your peak. /li liMonthly Glovo credit to satisfy your cravings. /li liDiscounts on transportation, food, and even kindergarten expenses. /li liExtra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year. /li liEnhanced parental leave, and office‑based nursery. /li liOnline therapy and wellbeing benefits to ensure your mental well‑being. /li /ul pHere at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds – all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard. /p pFeel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc). /p pAt Glovo, your success is defined by both results and behaviors. We hire for excellence in craft and for the Leadership Principles that shape how we think, decide, and collaborate. What you achieve matters and how you achieve it defines us. Together, they move the business forward and deliver great experiences. Learn more about our Leadership Principles here. /p pSo, ready to take the wheel and make this the ride of your life? /p /p #J-18808-Ljbffr