As a Field Service Engineer, you'll be the technical face of Revvity across Italy, ensuring our cutting-edge diagnostic and life science instruments deliver maximum value to customers.
Your expertise will directly impact customer satisfaction, instrument uptime, and ultimately, scientific breakthroughs in laboratories nationwide.
Collaborating closely with Sales, Applications, and Service teams across Europe, you'll contribute to Revvity's overall business performance and growth.
KEY RESPONSABILITIES
Technical Service Delivery
Diagnose, repair, and maintain Revvity's Diagnostics and Life Sciences portfolio (immunoassay platforms, LC/MS, DNA extractors, plate readers, imaging systems, liquid handling, etc.) ensuring maximum uptime across Italian territory.
Execute preventive maintenance schedules and respond to service calls, prioritizing critical customer needs.
Manage and track technical escalations, coordinating with European technical support and product specialists to ensure timely resolution
Provide on-site technical training and troubleshooting support to optimize instrument performance.
Collaboration & Business Impact
Partner with Sales, Applications, and European Service teams to drive customer satisfaction, retention, and growth opportunities.
Share field insights with Product Management to support continuous improvement initiatives.
Operational & Administrative Excellence
Manage spare parts inventory and complete all service documentation, reports, and expenses per SLA requirements.
Maintain current technical documentation and ensure compliance with Quality Management System and safety standards.
Align activities with departmental KPIs and performance targets.
REQUIRED QUALIFICATIONS & EXPERIENCE
Education
Technical degree or University degree in Electronics, Biomedical Engineering, Chemistry, Biology, or related field.
Experience
Minimum 5 years in field service engineering with proven ability to independently resolve complex technical issues
Hands-on experience with analytical/clinical instrumentation in laboratory environments (pharmaceutical, research, clinical, academic)
Track record of successful preventive and corrective maintenance on sophisticated technical equipment
Advanced PC skills including Windows, networking, and laboratory information systems
Technical Skills
Strong electronics background, preferably in high-tech service environments.
Understanding of analytical and clinical instrument applications.
Experience with any Revvity portfolio instruments is a strong plus (immunoassay platforms, LC/MS, DNA extractors, plate readers, imaging systems, liquid handling, etc.).
Soft Skills & Languages
Excellent communication and interpersonal skills with ability to interact professionally at all customer levels.
Autonomous, organized, and rigorous with strong team collaboration mindset.
Fluent Italian and strong English skills (able to communicate effectively in technical discussions, write reports, and collaborate with international teams); additional languages are a plus.
Valid driver's license and willingness to travel
WHY JOIN REVVITY?
Competitive Package: Attractive salary + performance bonus + company car for business and personal use
Comprehensive Benefits: Private health insurance, life insurance, and meal vouchers
Career Growth: Continuous technical training, certifications, and clear progression paths in a global organization
Best-in-Class Tools: Latest technology (laptop, smartphone) and specialized service equipment
Make an Impact: Support scientific breakthroughs in diagnostics and life sciences across Italy
Stable & Collaborative: Permanent position with a global leader and supportive European team culture
Field Service Engineer - Diagnostics & Life Science • Milan, Italy
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