Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Versace, Church’s, Car Shoe and Luna Rossa brands, and has employees of over 100 nationalities.
JOB PURPOSE
A member of the Client Services team supporting client contacts through calls, chat, and email, while managing omni-channel client interactions across the EMEA region. The role combines high-quality client assistance with a strong sales approach, ensuring personalized support, product guidance, and proactive sales opportunities. The position also involves coordinating cross-functional interactions with EMEA stores and corporate departments to deliver a seamless and elevated client experience focused on client satisfaction, loyalty, and business growth.
RESPONSIBILITIES
KNOWLEDGE AND SKILLS
Passion to connect with clients and cultivate personalized relationships to drive sales
Exceptional Client Service, active listening, and verbal and written communication skills, professional phone voice
Understanding of company products, services, and policies
Proficiency with computers, especially with CRM software, and strong typing skills
Ability to ask inquisitive questions and diffuse tense situations
Strong time management, decision-making and multitasking skills
Adaptability and accountability
Fluency in English and Italian is mandatory
Fluency in French or Spanish or German or Turkish or Arabic is required in both written and oral form
Any experience level
Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.
Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.
Digital Client Service Advisor • Milano, IT
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