IT Support Engineer - End-User & Workstation Services | Space Sector

WHO WE ARE Etinars is a values-focused company with multi-year experience, specialised in the recruitment of professionals for niche markets - managing the full-life cycle of specialist and executive-level hires. At Etinars, we genuinely care about who you are and what you need. We place great emphasis on fostering robust, enduring connections built upon trust and transparency. Our approach ensures a swift journey, leading you hand in hand towards signing your next career step. WHAT WE ARE LOOKING FOR IT Support Engineer - End-User & Workstation Services | Space Sector Join our client’s international team in Rome (Anagnina Area), supporting key IT activities within programmes linked to European institutions and the space sector. The organisation operates in highly structured and mission-critical environments, delivering services and operational support across complex international projects. The company is a long-standing partner of space institutions, delivering solutions for Earth Observation, scientific data platforms, and operational digital environments. We are looking for a motivated IT Support Engineer/ICT Specialist with at least 2 years of experience directly supporting users and performing hands-on technical activities, eager to strengthen their career in a dynamic, international, and service-oriented environment. A B2 level of English is required. For this role, candidates living far from the work location must be willing to relocate to the area of our client’s office in Italy (Rome), unless they are able to commute regularly. YOUR TASKS In this role, you will support end-user services, infrastructure operations and IT service delivery, ensuring continuity, responsiveness and quality across supported environments. Your responsibilities will include: Taking ownership of raised incidents and service requests via the ticketing system, ensuring that requests are fulfilled within the agreed SLA or that incidents are resolved as quickly as possible to restore nominal service levels. Providing 2nd and 3rd line support (on-site and remote) to end-users in Europe regarding standard and non-standard service requests or incidents related to end-user computing devices (laptops, mobiles, tablets), user workstations (monitors, keyboards, mice, headsets, docking stations, and other peripherals), video-conferencing equipment, printers, and other front- and backend services. Documenting identified solutions and updating the Knowledge Database. Initiating proactive actions to prevent incidents from recurring. Working with Problem Management to document root causes and, together with SMEs around the affected services, contributing to potential solutions to recurring problems. Recommending changes related to process improvements, standardisation, and other relevant enhancements to prevent recurrences. Providing technical information and support on the evaluation, installation, acquisition, and use of services, independently or in collaboration with SMEs and 3rd party vendors. Assisting in the standardisation of IT processes across European locations and documenting IT procedures, as well as creating knowledge base articles for both the internal IT team and end-users. Suggesting and driving IT service automation and workflow improvements. Supporting Asset Lifecycle Management, including assisting with the purchase of hardware, software, and accessories, tracking deliveries, inspecting received equipment, executing regular tool-supported inventory for the relevant offices, and handling EOL disposal in line with policies and procedures. Preparing and deploying end-user devices, workstations, and peripherals. Preparing, configuring, and deploying video-conferencing equipment, independently or with support from the team. Contributing to ICT Projects by supporting the design, implementation, and initial operational support of project deliverables within the scope of expertise. Maintaining professional and technical knowledge through continuous market review, training, workshops, and professional publications. Reporting status, raising issues proactively, and contributing to the overall team effort as needed. YOUR SKILLS AND EXPERIENCE Minimum Requirements At least 2 years of experience directly supporting users and performing hands-on technical tasks. Strong knowledge of Microsoft Windows, Microsoft Office 365, and other user productivity tools and applications. Experience in user, identity, and device management using Active Directory, Entra ID, Intune, Defender, Autopilot, and other deployed tools. Knowledge of Polycom video-conferencing equipment. Fluent English and preferably one of the operating languages of the relevant European office, ideally the local language of the country of assignment. People & Communication Skills Excellent people skills, supporting smooth and positive interaction with end-users, IT Leads, partners / 3rd parties, and operational teams. Strong communication skills, with the ability to ask the right questions and provide the necessary information clearly and concisely, adapting to the audience. Collaborative and customer-oriented communication style. Professionalism, customer-centric service delivery, and a strong user experience focus. Excellent problem-solving skills, strong attention to detail, and ability to work effectively in a fast-paced environment. A team-player mindset, decisiveness, initiative, and ability to build long-lasting relationships with the business. EXTRA INFORMATION Location: Rome (Anagnina Area), Italy Work mode: Presence at the company office is required 4 days per week, on a non-cumulative basis and not divisible into half days. On the days scheduled for Smart Working, the company reserves the right to request office presence with 24 hours’ notice whenever urgent and justified technical, organisational, or operational business needs require it. Work environment: International, structured, and service-oriented, supporting European space programmes Type of contract: Permanent + Corporate Benefits Package Please note that, due to the sensitive nature of the data involved, this position is currently available only to individuals who meet the following criteria: EU Citizens Non-EU Citizens already based in the EU with a valid work permit Once we receive your CV, we will take time to evaluate it carefully. Should there be a match for this or any other position at Etinars, we will be in touch with you. In case there is no match now, don’t worry - we will make sure to keep your CV in consideration for future vacancies. At Etinars, we are committed to supporting a Diverse and Inclusive Community. If you identify as part of it and meet the minimum criteria for the job, you will be given the opportunity to demonstrate your abilities at an interview.