Job Title:
Operations Manager - Banking
Job Description
The Operations Manager I is responsible for coaching and supervising a group of Team Leaders. This position is also responsible for ensuring Client Service Level Agreement and financial expectations are achieved.
Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed
Maximize revenue generation to reach long and short term financial projects (i.e. data collection for billable/non-billable hours forecasting budgeting etc.)
Selecting training developing and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organizations policies and applicable legal requirements
Manage and review operational reports (Attendance adherence PFP Client scorecard Metrics management reports)
Create and maximize relationships with client partners
Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance
Conduct regular one-on-ones with direct reports to review individual performance the performance of their team and offer on-going developmental coaching
Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner
Participate in cross functional meetings to review information received from operational support functions - Training HR Quality WFM TA.- and partner to define action plans that resolve issues and drive continuous improvement
Implement best practices and over-deliver for clients drive consistent performance evaluate staffing needs with input from BD and Client and make adjustments to meet changing requirements
Attend business reviews with the client
Handle a team of team leaders
At least 2 years of experience as a Operations Manager - Snr Team Leader
Experience in Operations in BPO
At least 3 years of Experience in Banking Projecst
Demonstrated ability to coach and develop action plans which maximize performance and provide effective feedback
Demonstrated ability to analyze and improve work processes; establish a course of action for self and others to accomplish a specific goal
Excellent communication skills both written and verbal. Ability to effectively present information to internal and external associates
Demonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment
Demonstrated ability to mentor coach and provide direction to a team of employees
Willingness to work a flexible schedule
English B2
Salary Range 40.000 - 50.000
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities duties and skills required of personnel working within this job title.
Location:
ITA Vimercate - Via Torri Bianche 7 - Vimercate
Language Requirements:
Time Type:
Full time
Required Experience:
Manager
Employment Type : Full-Time
Experience: years
Vacancy: 1
Operations Manager Banking • Vimercate, Lombardy, Italy
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