Test Manager

MSC Mediterranean Shipping Company is a global business engaged in the shipping sector. Present in 155 countries, MSC facilitates international trade between the world’s major economies, and among emerging markets across all continents. Headquartered in Geneva, Switzerland, since 1978, MSC is a privately-owned organisation driven by the Aponte family. Today, we continue to focus on caring for customers, employees and the environment.

From a one-vessel operation to a globally respected business we have an unfaltering commitment to people that have passion, creativity and willing to make a change.

MSC Technology Italy is the first division located in the national territory, complementing existing offices in Geneva (the Group's headquarters), Warren (New Jersey, USA), and Chennai (India).

MSC Technology embodies Passion and a commitment to Continuous Evolution, strongly believing in Equal Opportunities and Caring for its People—ultimately fostering a sense of Family within the Company.

With over 3,000 employees, our Technology Department plays a pivotal role in driving business growth and elevating the quality standards across our functional lines.

Working within an international office and engaging in cross-country collaboration offers the opportunity to connect with individuals boasting diverse technical skills, backgrounds, cultures, and professional experiences. International travel not only enriches your understanding of business and languages within the ICT realm but also provides avenues for personal and professional growth.

In 2020, MSC Technology Italy was established as a technological division of MSC with the goal of creating a Center of Excellence to support the MSC Group's business.

Do you recognize yourself? Then come work with us and be part of MSC’s family!

We are looking for an experienced Test Manager with a strong passion for ensuring the highest quality in software development, and for continuously learning new testing techniques and business processes. The ideal candidate will possess excellent problem-solving skills and the ability to lead the testing team in building high-quality, innovative, and fully functional software. The role involves ensuring that the software complies with coding standards and technical design requirements, while overseeing the entire testing process to guarantee its effectiveness and efficiency.

The QA Manager will collaborate with international stakeholders to define and align quality standards, harmonize testing practices across countries, and support consistent QA execution and continuous improvement at a global level.

Key Responsibilities

• Develop and implement comprehensive test strategies and plans for the company's products, with a special focus on ERP solutions, both desktop and web-based.
• Manage and lead a team of software testers, ensuring effective allocation of resources and timely delivery of testing activities.
• Mentor QA team members, identify training needs, and organize training interventions to meet quality standards.
• Oversee all aspects of quality assurance, including establishing metrics, applying industry best practices, and developing new tools and processes to ensure quality goals are met.
• Collaborate with development teams and product management to understand requirements, ensure test coverage, and identify and resolve defects throughout the product development lifecycle.
• Develop and oversee the creation and execution of manual and automated test cases, test scripts, and test data, ensuring thorough coverage of functional and non-functional requirements.
• Act as the key point of contact for all QA aspects of releases, providing QA services and coordinating QA resources.
• Monitor and report on testing progress, milestones, and defect resolution, providing regular updates to stakeholders.
• Assess the quality of products and services to identify and mitigate risks related to software quality, ensuring a smooth and efficient testing process.
• Continuously improve testing processes and methodologies, staying up-to-date with the latest industry trends and best practices.
• Collaborate with international stakeholders to define, align, and maintain common quality standards and testing methodologies across countries.
• Ensure local testing practices comply with global governance guidelines, supporting harmonization of processes, tools, KPIs, and reporting.
• Coordinate cross-country communication, promoting best practices sharing and consistent QA execution across regions.
• Contribute to continuous improvement initiatives within the governance structure, including test process optimization, tool alignment, and definition of global QA roadmaps.

·Collaboration with Security team aimed to finalize security assessments and penetration tests.

Qualifications and Experience

Required

• Software Testing in an agile process
• DevOps Continuous Integration and Deployment
• Agile methodology (SCRUM)
• Delivery of developed enterprise software
• Microsoft Azure DevOps (VSTS) (Tests, Backlogs, GIT)
• Microsoft .Net C# and web API development
• MS Windows Server
• MS SQL Server
• Microsoft Visual Studio
• Fluency in English (oral and written – Proficient level)
• Multicultural and international work collaboration
• Communication skills (verbal and written)

Preferred

• Working in offshore mode with remote team members
• Unit testing
• Coded-UI tests
• Testing certification (ISTQB)
• QA Automation: Selenium or Appium (with WinDriver)
• Reference for Coded-UI tests
• load & stress tests

Diversity and Inclusion

This job posting is open to all individuals, regardless of gender, age, ethnic origin, nationality, sexual orientation, gender identity, disability, or any other personal characteristic, in compliance with applicable laws and regulations on equal opportunities and inclusion (Italian Legislative Decree No. 198/2006, as subsequently amended, and Italian Legislative Decrees No. 215/2003 and No. 216/2003).

In compliance with applicable pay transparency legislation, we provide the following information regarding the initial remuneration envisaged for this position.

The position will be classified within the Employee category, at one of the C2, C3, B1 or B2 levels under the Italian Metalworking Industry National Collective Bargaining Agreement (CCNL Metalmeccanico Industria).

The classification level and any additional remuneration components supplementing the base salary will be determined based on an assessment, carried out during the selection process, of objective and neutral criteria such as, by way of example, the candidate’s professional experience, technical skills, level of autonomy and the responsibilities required by the role.

What we offer

We offer a range of benefits including new Learning opportunities, a comprehensive Welfare System, Life and Health Insurance, Modern Workstation and Discounts within the MSC group.

Moreover, MSC Technology Italy fosters a culture of innovation and wellbeing by simultaneously pursuing various initiatives. These include Meetups, Technical and General Events such as Gaming Tournaments, Company Charity Initiatives and a Sustainability program designed to benefit all employees.

Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.