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SONY MUSIC
Head of E-commerceSONY MUSIC • Milano, Lombardy, IT
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Head of E-commerce

Head of E-commerce

SONY MUSIC • Milano, Lombardy, IT
3 giorni fa
Descrizione dell’offerta di lavoro
If you are driven by performance, product and fan experience, and you enjoy owning things end‑to‑end, this is the opportunity for you.

Si assicuri di leggere attentamente le informazioni relative a questa opportunità prima di inviare la sua candidatura.
If you love turning data into growth, ideas into products, and communities into customers — while working at the intersection of commerce, brand and culture — you’ll feel at home in this role.
What you will do

You will own the

end‑to‑end performance and experience of the e‑commerce channel

, with full accountability over store, funnel, conversion, margins and roadmap.
Working closely with

CRM & Audience Development

and

Label / Physical Commercial teams

, you will drive growth, elevate the customer journey and lead the development of

exclusive e‑commerce products, drops and fan‑first initiatives

.
Defining the

e‑commerce strategy and roadmap

aligned with business goals
Owning

commercial KPIs

(revenue, margins, ROI, contribution margin) and optimizing product mix
Managing budgets across

acquisition and retention channels
Optimizing the

e‑commerce platform

(Shop, PDPs, bundles, promos, pre‑orders, drops) with a strong CRO & SEO mindset
Monitoring

performance and funnel metrics

(GA4, conversion, AOV, CAC/ROAS, retention, LTV when available)
Improving the

end‑to‑end customer and fan experience

, especially during peak moments (drops, releases, tours)
Leading

e‑commerce exclusives and product ideation

, from concept to pricing and positioning
Who you are

7+ years of experience in

e‑commerce

, with direct ownership of performance and store management
Strong experience with

Shopify and/or Magento

(PrestaShop / WooCommerce a plus)
Data‑driven, with solid knowledge of

GA4, PPC, SEO and email marketing

(in collaboration with CRM/Audience teams)
Familiar with

UX, CRO and experimentation
Business‑oriented but creative, with a

strong sensitivity for brand, communities and fan culture
Comfortable working cross‑functionally with marketing, creative, product, legal and finance teams
Benefits

You join a vibrant global community with the opportunity to channel your passion every day
A modern office environment designed for you, empowering you to bring your best
Investment in your professional growth and development enabling you to thrive in our vibrant community
The space to accelerate progress, positively disrupt and create what happens next
We give you the platform to champion positive change, with the opportunity to contribute to our social impact, diversity, equity and inclusion initiatives.
As an active part of a culturally and socially diverse society, Sony Music’s aim is that our workforce is diverse and inclusive. Sony Music is an equal opportunity employer and supports workforce diversity. We employ, retain, promote and otherwise treat all employees and job applicants according to their merit, qualifications, competence and talent. xlwpduy We apply this policy without regard to any individual’s sex, race, religion, origin, age, sexual orientation, marital status, medical condition or disability.

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Head of E-commerce • Milano, Lombardy, IT

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