Senior Account Executive Italy

Overview Hilton is one of the largest and fastest growing hospitality companies in the world, with more than 7,300 properties and more than 1,000,000 rooms in 124 countries and territories. Since its founding, Hilton has defined the hospitality industry and established a portfolio of 26 world‑class brands. About Hilton Supply Management (HSM) HSM uses its expertise to forecast and proactively manage the supply chain of hotels. With more than 15,000 hotels in our program (including over 8,000 non‑Hilton‑branded hotels), HSM drives massive economies of scale and negotiates competitive contracts with industry‑leading suppliers, ensuring direct savings on the products and services our hotel partners use most. Position The role reports to the Director Customer Engagement West & South Europe and works closely with the Regional Procurement Manager Italy and the team. The incumbent will be responsible for business development and account management of all hotels, driving additional scale and revenue to Hilton. Location: Venice or Milan (TBD). Contract Type: Permanent Contract. Benefits Smart Working / Hybrid Working (weekly days to be defined). Position Summary Account Management and Business Development (65%)Data Management (15%)Administrative & Support Activities (20%) Account Management and Business Development

Visit partner hotels to realize operational savings using HSM's suppliers. Act as the first point of contact for clients in the region. Develop and maintain constructive and cooperative relationships with all internal and external stakeholders, whether in person, via digital meetings or telephone. Explore opportunities for new and existing customers. Engage professionally with various hotel stakeholders. Find new customers (leads) and excite them for HSM services. Onboard new hotels, ensuring they are familiar with our suppliers and purchasing software. Perform follow up duties. Review data to determine opportunities and improvements. Develop and execute account plans for each customer. Monitor participation in Hilton Programs to drive scale, savings and revenue. Assist customers in understanding product needs, including determination of product usage and specifications, and seek new, alternate or better products. Communicate information regularly to customers, hotel purchasing team members and other hotel departments as needed. Produce pricing benchmarks on customers' incumbent suppliers to show the value of HSM, including new market trends. Ensure HSM knowledge is up to date.

Data Management

Gather appropriate data or information from all relevant sources, e.g., Salesforce, records, files, databases, BirchStreet, HSM Customer Portal, and customer information. Respond to enquiries within specific areas of responsibility promptly with satisfactory resolution. Maintain systems and procedural documentation, including contract management across all client bases. Assist with onboarding process for new customers, including e‑procurement installation, supplier orientation and kick‑off meetings. Review the list of hotels' purchases and advise hotels on the nominated supplier. Work with multiple data streams to evaluate customer accounts.

Administrative & Support Activities

Collaborate and provide project and general admin support to the Supply Management team, including filing, maintenance of forms and documentation. Provide training and implementation of Birch Street for new properties. Prepare Business Development and Account Management presentations. Attend departmental meetings pertinent to work assignments and topics of analysis. Assist with scheduling of meetings, bookings and conference calls, including preparation of associated support materials relevant to Business Development & Account Management. Research and respond to information requests from customers and management. Work with other teams to arrange for accurate and timely billing to customers. Other job duties as assigned.

Qualifications

Minimum: Experience in an account management environment with affinity to the hospitality industry. Excellent written and verbal communication skills; ability to explain analytical topics. Results‑driven, ambitious and motivated. Strong interpersonal and relationship‑building skills. Ability to work under pressure with a flexible approach to handle multiple demands. Proficient to good level in Excel and the ability to quickly learn new programs as required. Cooperative teamwork and commitment to departmental goals. Participation in all necessary training offered and proactive request for further training to meet personal development needs. Enthusiastic storyteller passionate about hospitality and F&B industry. Bachelor’s degree or equivalent; preferably at least 12 months experience in a similar role. Travel: 30% to 40% of travel time required, mostly across Italy. Fluent in English.

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