Descrizione dell’offerta di lavoroDelivery Station Customer Service Associate, DSLJob ID: 10378361 | Amazon.com Services LLCAt Amazon, our mission is to be Earth’s most customer‑centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best‑in‑class customer support as we expand our logistics products and services, including improving how we fulfill and deliver customer orders.Key Job ResponsibilitiesCommunicating with customers directly in‑person, by phone, and via emailEmpathizing with and prioritizing customer needsUpholding company values and respecting every customerResolving issues and setting appropriate expectations with customersClearly understanding and responding appropriately to the issues that customers presentConsistently composing grammatically correct, concise, and accurate written responses to customer issuesApproaching problems logically and with good judgment to ensure an appropriate customer outcomeMaking quick and effective decisions on behalf of the customerWorking a flexible full‑time (40+ hours per week) schedulePhysical RequirementsCarry, lift, push and pull up to 49 poundsFrequently push, pull, squat, bend and reachStand and walk during shifts lasting up to 12 hoursWork in an environment where the noise level may vary and can be loud (hearing protection will be provided)Work in an environment where the temperature may vary due to outside weather conditions and is not controlledA Day in the LifeYou’ll be based at one of our last‑mile delivery warehouses. As orders are dispatched and delivered, you’ll be in contact with our warehouse associates, delivery partners and customers when they need guidance. When a customer needs to reschedule a delivery, you’ll inform our delivery partners. When you notice a delivery issue, you’ll resolve it straight away to ensure customers receive a great experience without having to contact Amazon again.About the TeamOur mission is to be Earth’s most customer‑centric company, and the Customer Service team has a direct impact on that mission. We empower and support our people so they can focus on customers’ happiness, reduce customer effort, and support our self‑service channels to offer expert insights into complex issues.Basic QualificationsHigh school diploma or equivalent (or the equivalent work experience)Preferred QualificationsBachelor’s degree or equivalent, or experience in an industry roleExperience in understanding performance metrics and developing them to measure progress against key performance indicatorsProficiency in verbal and written communication skillsExperience working on a merchandising/brand ambassador team for a nationally recognized consumer brandAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.We are an inclusive culture that empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.Location: USA, PA, Coraopolis - 18.00 - 25.00 USD hourlyThe starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, and 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits. #J-18808-Ljbffr