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Gucci
GUCCI Global Client Development CoordinatorGucci • Milano, Italy
GUCCI Global Client Development Coordinator

GUCCI Global Client Development Coordinator

Gucci • Milano, Italy
7 giorni fa
Descrizione dell’offerta di lavoro



Summary

 About Gucci
Influential, innovative and progressive, Gucci is reinventing a wholly modern approach to fashion. Under the new vision of Artistic Director Demna, the House has redefined luxury for the 21st century, further reinforcing its position as one of the world’s most desirable fashion houses. Eclectic, contemporary, romantic—Gucci products represent the pinnacle of Italian craftsmanship and are unsurpassed for their quality and attention to detail. Gucci is part of the Kering Group, a world leader in apparel and accessories that owns a portfolio of powerful luxury and sport and lifestyle brands.

Job Description

Role Mission

Drive a culture of one-to-one clienteling in the stores (client portfolio management, outreaches, appointments). Define the one-to-one clienteling approach in stores, by setting the yearly and quarterly targets, by providing the right tools and frameworks, and by identifying areas of opportunities. Build a strong partnership with Retail Excellence, Retail Training and Retail teams, to influence the full retail hierarchy towards shared goals.

Key Responsibilities

  • Contribute to the definition of the yearly and quarterly clienteling targets across all clienteling levers
  • Define a simple set of frameworks, guidelines and tools driving clienteling target achievement in the stores; work with Retail teams to cascade effectively in the stores
  • Identify needs for skillset upgrade in the stores; partner with Retail Training to develop training strategies, calendar, and briefs to support skillset upgrade in all stores; monitor the effectiveness of the training with the regions and develop corrective actions where needed
  • Identify needs for tool updates; partner with Retail Excellence to prioritise on the roadmaps; contribute to the effective roll-out of the updates; drive the monitoring of their impact
  • Set-up a monitoring approach with the regions to drive proactive and action-driven discussions, through an effective governance and actionable reports
  • Utilise business insights to propose action plans and projects to accelerate the clienteling goal achievements
  • Identify regional best practices and share with the rest of the regions
  • Collaborate with the Kering group and other brands, identify with them opportunities from benchmarks and best practices from other brands
  • Gather actionable feedback from the field through regular store visits with regions
  • Foster collaborative ways of working with global stakeholders (Retail Excellence, Retail Training, Retail, Kering) and with Client Development regional teams


Key Skills & Competencies

Professional Skills
  • Min 5-years of experience in a similar role, in luxury retail or retail
  • Proven understanding of luxury clienteling and client development in a luxury retail environment.
  • Recognised knowledge of clienteling tools
  • Strong analytical capabilities
  • PPT, Excel, Word
  • Ability to translate strategic objectives into clear and actionable operational content.


Soft Skills
  • Curious, proactive, structured, pragmatic
  • Driven by business-impact and goal achievement; business and commercial mindset
  • Capacity to navigate complex environments
  • Capacity to multi-task
  • Clear and effective communication skills, across different organisational levels (stores, regions, global, top management)
  • Proven ability to translate needs into actions
  • Strong collaboration and stakeholder management capabilities.
  • Strong listening skills and ability to capture and translate field insights.
  • English mandatory; Italian is a plus


Why work with us?

 Gucci is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.

Job Type

 Regular

Start Date

 2026-04-27

Schedule

 Full time

Organization

 Guccio Gucci S.p.A.

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GUCCI Global Client Development Coordinator • Milano, Italy

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