Why This Role Exists
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question
Projects span hardware deployment, structured cabling, power/cooling, and remote hands — someone has to own the full picture
Tickets get lost between technical and commercial teams — this role closes that gap
We are scaling and need a manager who can build process while staying hands-on with clients
Key Responsibilities
Client Ownership
Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle
Lead client onboarding, scoping calls, and technical review meetings
Translate client requirements into actionable work orders and internal tickets
Manage SLA commitments, report on delivery status, and handle escalations directly — without requiring handoffs
Build long-term relationships that reduce churn and increase account expansion
Project & Ticket Management
Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform
Create, assign, prioritize, and close tickets with clear documentation at every stage
Track multi-workstream projects across planning, procurement, deployment, and sign-off
Identify blockers early and coordinate cross-functional resolution without escalating everything upward
Maintain a live project dashboard that clients and internal stakeholders can rely on
Datacenter & Technical Operations
Oversee on-site and remote-hands work: server rack/stack, hardware break-fix, cabling, power, and cooling
Review and validate work orders for technical accuracy before client-facing delivery
Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics
Ensure adherence to datacenter safety, change management, and access protocols
Provide technical guidance to junior technicians and contractors on-site
Budget & Commercial Oversight
Track project budgets, flag overruns, and submit change orders when scope shifts
Review vendor invoices and validate against approved work orders
Assist in preparing quotes and SOWs for new client engagements
Maintain procurement records and ensure contract compliance for hardware and services
Team Management
Manage a team of technicians and/or project coordinators remotely that work onsite.
Set weekly priorities, conduct 1:1s, and run shift/resource planning
Build and maintain SOPs, runbooks, and onboarding materials for repeatable processes
Identify skill gaps and work with leadership on training and hiring plans
Required Qualifications
3+ years of experience in datacenter operations, technical infrastructure, or a closely related field
Direct client-facing experience in a technical role — account management with a technical background, or technical ops with client exposure
Hands-on familiarity with server hardware, structured cabling, power distribution, and remote hands operations
Proficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk, or equivalent
Experience owning project budgets, SOWs, or vendor purchase orders
Proven ability to manage and develop a small technical team
Strong written and verbal communication — you write tickets, emails, and client reports that are clear the first time
Preferred Qualifications
Experience in a managed services, colocation, or cloud infrastructure environment
Familiarity with DCIM tools, asset management systems, or CMDB platforms
Understanding of network fundamentals (IP allocation, VLAN basics, cross-connects)
Exposure to ITIL practices or formal change management processes
Any relevant certifications: CompTIA Server+, CDCP, PMP, ITIL Foundation
Technical Project Manager Data Center (Remote) • Cornaredo (MI), 25, IT
Questa posizione è in Leonardo.Riassunto dell'opportunità da parte della.Senior Project Manager / Assistant Project Manager.Aeronautica, Aerospaziale, Meccanica o Elettronica.Il ruolo prevede la ge... Mostra di più
Questa posizione è in Leonardo.Riassunto dell'opportunità da parte della.Il candidato seguirà il ciclo di vita del programma assicurando tempi, costi e qualità, collaborando con team interfunzional... Mostra di più
Refresco Italia è alla ricerca di una persona da inserire all’interno del Team IT come System Administrator e si occuperà delle seguenti attività: /p ul liSviluppo e supporto su attività di sistemi... Mostra di più
Questa posizione è in Banca Mediolanum.Il processo di selezione sarà interamente gestito Banca Mediolanum.Attraverso le società che ne fanno parte, si dedica a fornire servizi finanziari, bancari e... Mostra di più
Gi Group cerca un Project Manager Tecnico per gestire progetti nel settore civile e industriale, garantendo il rispetto di tempi, costi e qualità.La figura dovrà interfacciarsi direttamente con i c... Mostra di più
Fondata nel 1979, SII Group è una società di consulenza internazionale con oltre 100 sedi in quattro continenti, specializzata in IT ed Engineering consulting.Nell'ambito dei nostri progetti nel se... Mostra di più
We are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, ... Mostra di più
Involve Space in Lombardy is seeking an experienced sales professional to lead the entire sales cycle and qualify customer needs for our software products.The ideal candidate is highly creative, au... Mostra di più
Per storica società di ingegneria italiana specializzata nella progettazione e realizzazione di impianti chimici e farmaceutici stiamo ricercando un/a /ppin grado di accompagnare il cliente lungo t... Mostra di più
Helium Technology, a Marposs Group company operating in the rapidly growing industrial automation sector linked to non‑destructive testing, renowned for its innovation, quality and customer focus, ... Mostra di più
Cosa facciamo: /h3 pLavoriamo insieme alle organizzazioni sanitarie per costruire un futuro migliore.Siamo un eco-sistema armonico in grado di combinare software, servizi e tecnologie su misura per... Mostra di più
Questa posizione è in Leonardo.Riassunto dell'opportunità da parte della.Digital Engineering Lead senior.Aerospaziale, Meccanica, Elettronica, Meccatronica o Informatica).Il candidato guiderà il te... Mostra di più
Una società di consulenza IT sta cercando un Project Manager nell'ambito Healthcare per gestire progetti di sviluppo e implementazione di sistemi applicativi.Il candidato ideale avrà esperienza com... Mostra di più
About the Position /h3 pWe are looking for a Hardware Memory Expert to join the Electronics Business team.The Hardware Memory Expert is part of the HW System Architecture Team (HWSA) and reports di... Mostra di più
Professional | Permanent | Full-time | Hybrid.Manufacturing & Global Operations.If you’re a dynamic person with a positive mindset, you’ll fit in well here.It’s an international team with a powerfu... Mostra di più
D-Orbit is looking for a Project/Subcontractor Manager to join our In-Orbit Services team, based in Lomazzo (CO).In this role, you will lead the planning, execution, and delivery of projects—includ... Mostra di più
Project Manager - Impianti Complessi /h3 h3Sud Est Como /h3 h3Azienda /h3 pIl nostro Cliente è un'importante realtà industriale che sviluppa e produce impianti complessi per il settore del riciclo,... Mostra di più
CYS - GCAP - Project Engineering Manager – IDGApplylocations: IT - Roma - Via Laurentina: IT - Milano - Nerviano: IT - Torino - C.Marchetime type: Full timeposted on: Posted Todayjob requ... Mostra di più
