Why This Role Exists
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question
Projects span hardware deployment, structured cabling, power/cooling, and remote hands — someone has to own the full picture
Tickets get lost between technical and commercial teams — this role closes that gap
We are scaling and need a manager who can build process while staying hands-on with clients
Key Responsibilities
Client Ownership
Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle
Lead client onboarding, scoping calls, and technical review meetings
Translate client requirements into actionable work orders and internal tickets
Manage SLA commitments, report on delivery status, and handle escalations directly — without requiring handoffs
Build long-term relationships that reduce churn and increase account expansion
Project & Ticket Management
Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform
Create, assign, prioritize, and close tickets with clear documentation at every stage
Track multi-workstream projects across planning, procurement, deployment, and sign-off
Identify blockers early and coordinate cross-functional resolution without escalating everything upward
Maintain a live project dashboard that clients and internal stakeholders can rely on
Datacenter & Technical Operations
Oversee on-site and remote-hands work: server rack/stack, hardware break-fix, cabling, power, and cooling
Review and validate work orders for technical accuracy before client-facing delivery
Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics
Ensure adherence to datacenter safety, change management, and access protocols
Provide technical guidance to junior technicians and contractors on-site
Budget & Commercial Oversight
Track project budgets, flag overruns, and submit change orders when scope shifts
Review vendor invoices and validate against approved work orders
Assist in preparing quotes and SOWs for new client engagements
Maintain procurement records and ensure contract compliance for hardware and services
Team Management
Manage a team of technicians and/or project coordinators remotely that work onsite.
Set weekly priorities, conduct 1:1s, and run shift/resource planning
Build and maintain SOPs, runbooks, and onboarding materials for repeatable processes
Identify skill gaps and work with leadership on training and hiring plans
Required Qualifications
3+ years of experience in datacenter operations, technical infrastructure, or a closely related field
Direct client-facing experience in a technical role — account management with a technical background, or technical ops with client exposure
Hands-on familiarity with server hardware, structured cabling, power distribution, and remote hands operations
Proficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk, or equivalent
Experience owning project budgets, SOWs, or vendor purchase orders
Proven ability to manage and develop a small technical team
Strong written and verbal communication — you write tickets, emails, and client reports that are clear the first time
Preferred Qualifications
Experience in a managed services, colocation, or cloud infrastructure environment
Familiarity with DCIM tools, asset management systems, or CMDB platforms
Understanding of network fundamentals (IP allocation, VLAN basics, cross-connects)
Exposure to ITIL practices or formal change management processes
Any relevant certifications: CompTIA Server+, CDCP, PMP, ITIL Foundation
Technical Project Manager - Data Center (Remote) • Pisa, 52, IT
We are a global technology company focused on developing innovative solutions for industrial and engineering applications.Our products combine advanced software, data, and technology platforms to h... Mostra di più
A technology solutions company based in Pisa is seeking a Senior Software Developer Team Lead to guide a team in developing a cloud-native application.In this mission-critical role, you will overse... Mostra di più
Un'agenzia di progettazione a Pisa cerca un Project Manager per gestire progetti complessi nel dipartimento architettonico.Il candidato ideale avrà una laurea in Architettura o Ingegneria e comprov... Mostra di più
Choose a partner with intimate knowledge of your industry and first-hand experience of defining its future.Your locationYour locationIndustriesChoose a partner with intimate knowledge of your indus... Mostra di più
On-Site Content Reviewer / Customer Support.Available for selected projects.Native or fluent language skills.Good English for internal communication.EU citizenship or valid EU work eligibility.Atte... Mostra di più
IDS GeoRadar, part of Hexagon Group, provides products and solutions, based on radar technology that secures people safety in dangerous environments and prevents risk hazards in mining, civil engin... Mostra di più
Cerchiamo una persona che affianchi l'IT Manager nella gestione e nell'automazione dell'infrastruttura aziendale, con focus su.Azure, Microsoft 365, Entra ID, Intune), pratiche.IT progetta, esegue ... Mostra di più
At Kedrion, we believe that innovation and care must go hand in hand.Our mission is to enhance lives through our dedicated work in the field of rare and ultra‑rare diseases.As a global leader with ... Mostra di più
A leading engineering firm in Italy seeks a Data Scientist to enhance their AI Laboratory.The role involves designing AI solutions, analyzing data, and collaborating on research initiatives.Candida... Mostra di più
Presale Project Manager – UCC Specialist /h3 pda inserire all’interno del Team RD, con l’obiettivo di sviluppare e consolidare l’offerta a valore nell’ambito Unified Communication Collaboration (... Mostra di più
Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets.Our platform, Ubuntu, is very widely used in breakthrough enterprise in... Mostra di più
Una startup innovativa, con sede a Pisa, ricerca uno sviluppatore esperto nella costruzione di prodotti digitali.Il candidato ideale possiede oltre 5 anni di esperienza e avrà la responsabilità del... Mostra di più
A leading software company is seeking a Software Engineering Manager to lead a remote team focused on developing the Multipass workstation mini-cloud.The ideal candidate will have a strong backgrou... Mostra di più
Software Engineering Manager - Cross-platform C++ - Multipass.Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets.Our platf... Mostra di più
Founded in 2015, Onetag is the next-generation value exchange for the open internet, combining quality media and AI-driven decisioning to deliver measurable business outcomes at scale.Through direc... Mostra di più
Noi di Kedrion crediamo che l'innovazione e la cura debbano andare di pari passo.La nostra missione è migliorare la vita attraverso il nostro lavoro nel campo delle malattie rare e ultra-rare.In qu... Mostra di più
Grid Automation provides a complete range of innovative products, systems and services covering the design, manufacture, commissioning and long-term maintenance of Substation Protection and Automat... Mostra di più
Alfredo Salvatori srl cerca una figura per supportare l'IT Manager nella gestione dell'infrastruttura aziendale, puntando su Microsoft Cloud, pratiche DevOps e un approccio AI-driven.La posizione p... Mostra di più
A leading open source software firm is seeking a Software Engineering Manager to lead remote teams and develop engineering talent.The role requires strong technical leadership in C++, effective com... Mostra di più
Siamo alla ricerca di figure di Tender Specialist per le nostre sedi di bPisa /b e bMilano /b , che avranno la possibilità di supportare la gestione tecnica e lo sviluppo di offerte per Gare Pubbli... Mostra di più
