Technical Support Specialist - Healthcare IT

We are looking for a Technical Support Specialist with proven experience in the healthcare IT sector to join our Milan-based Product Support team.

About the role

InterSystems is looking for talented and curious problem‑solvers eager to join a team of experts working with cutting‑edge technologies. In this role, you’ll sharpen your technical and professional skills in a collaborative environment where teamwork and innovation go hand in hand. You’ll be partnering with developers from our technology ecosystem to help them build and support real‑world applications that make a tangible impact. You’ll also work closely with some of Italy’s most influential healthcare organizations, contributing to projects that shape the future of the industry.

Responsibilities:

• Provide immediate response to customer inquiries in accordance with service standards.
• Provide technical support for application development using InterSystems’ technology stack.
• Provide advice and best practices to Partners for technical areas such as installation, configuration, development as well as operation of InterSystems’-based products.
• Provide technical support for troubleshooting and performance analysis.
• Escalate Open (unresolved) problems in accordance with current policies and procedures
• Production of training materials for technical courses such as system custom development.
• Production of technical documentation such as reference materials, installation instructions, user guides, knowledge-base articles and how-to’s.
• Continuously improve customer satisfaction by soliciting customer suggestions for product and service improvements and then escalating such suggestions to management.
• Improve response time to customer inquiries by continuously improving communication, analytical, and learning skills.
• Participate in on-site technical training if required
• Participate in on-site Support related meeting with customers/partners if required
• Participate in the on call 24 hour roster service
• Participate in on-site implementations if required

Qualifications:

• Knowledge of web oriented languages, including HTML, and Javascript.
• Experience with SQL, data analysis and database methodologies
• Knowledge of programming languages – ideally Java or C++
• Experience working in software not limited to a Developer, Quality Engineer and/or Solutions Architect
• Experience with data analysis and database methodologies
• Be able to design and write technical documents.
• Well versed in Internet / Intranet concepts
• Experience within InterSystems products (Cache, Ensemble) highly desirable but not required
• Ability to work in team (with colleagues/partners eventually located in different town/countries
• BS or MS in Computer Science or equivalent is desirable but not mandatory

When you would start

Our teams are constantly growing, but we are passionate about finding the right fit, even if that takes a little longer. Let us know if you have a specific timeline, and we’ll work with you.

Where this role is based

You will be based in our Milan office, with the option to work from home two days per week.

Why you should join us

- Strong company culture: striving for excellence is what we do - that’s why our recruitment process, through its various steps, will lead you to work with a brilliant and talented cross-functional team.

- Competitive salary and bonuses: InterSystems’ financial stability always reflects into our offers, which put the company in a very competitive place on the market. Salary reviews and year-end bonuses based on performance are just an example of what you can find in an employment offer at InterSystems.

InterSystems Italia is committed to ensuring equal opportunities for all candidates. We believe in fostering an inclusive workplace that respects and promotes diversity, regardless of gender, age, race, religion, sexual orientation, disability, or any other protected status. We encourage applications from suitably qualified individuals of all backgrounds, and are dedicated to creating a fair and non-discriminatory recruitment process.