Customer Success Manager

Your mission

As a

Customer Success Manager at mama health , you’ll be the main partner for some of the world’s leading pharmaceutical companies, ensuring that they extract maximum value from our Patient Journey Analytics Platform. You will :

Serve as the

trusted advisor

for our pharma clients at

multiple organizational levels , working with

several business functions

marketing, market access, medical, patient advocacy, analytics), helping them understand how patient insights can directly support their strategic and business objectives.

Translate patient-reported data and real-world insights into actionable recommendations for clients,

shaping launch strategies ,

awareness initiatives , and

patient empowerment opportunities .

Design, execute, and oversee

client rollout plans , ensuring smooth

adoption of mama health’s products

across global and local teams.

Monitor and demonstrate

for clients, leading

renewal

conversations and identifying opportunities to

expand

partnerships, ultimately

owning client’s success end-to-end .

Act as the

bridge

between clients and our internal teams : collaborate closely with

Data Science ,

Commercial , and

Marketing , while bringing

structured client feedback

to our Patient App team to continually improve the product.

Represent mama health

in high-stakes client discussions, from day-to-day project delivery to strategic quarterly reviews.

Your profile

Experience :

2–5 years in Customer Success, Account Management, Consulting, or another client-facing role with proven ownership of client relationships. If you believe you are an exceptionally-talented individual, feel free to apply even with fewer years of experience, there might still be an opening for you.

Client leadership :

You have strong relationship management skills, are comfortable engaging senior stakeholders and guiding them through adoption of new tools or processes.

Industry knowledge :

Healthcare or pharma experience is expected. In case of a lack of previous experience, we evaluate candidates with a strong interest and willingness to learn quickly.

Execution & ownership :

You are a strong executor with excellent organizational skills, able to deliver reliably in a fast-paced environment.

Creativity & innovation :

You don’t just follow playbooks — you enjoy shaping new approaches, guiding clients through novelty, and helping them embrace innovative solutions.

Flexibility :

You are adaptable and open to taking on projects within and beyond the traditional scope of Customer Success, thriving in a fast-moving company that grows with you.

Analytical mindset :

You are comfortable with data-driven insights and able to translate complex information into clear client value stories.

Collaboration :

You thrive in cross-functional environments and are a team player.

Languages :

You are seriously fluent in English. Ideally you also speak some other languages, ideally German / Italian / Spanish / French.

Mindset :

You are entrepreneurial, proactive, and resilient — you take ownership, bring structure where needed, and are motivated by impact.

Why us?

A mission that matters : help shape the future of healthcare at one of the fastest-growing AI healthtech startups in Europe

Competitive compensation package, including equity for senior roles

Regular team events and off-sites with an exceptional team

Wolt dinner + a ride home when working late

Being at the forefront of technology, building cutting-edge AI products for healthcare

Great office space and work environment in Berlin

J-18808-Ljbffr