Business Analyst

MSC Mediterranean Shipping Company is a global business engaged in the shipping sector. Present in 155 countries, MSC facilitates international trade between the world’s major economies, and among emerging markets across all continents. Headquartered in Geneva, Switzerland, since 1978, MSC is a privately-owned organisation driven by the Aponte family. Today, we continue to focus on caring for customers, employees and the environment.

From a one-vessel operation to a globally respected business we have an unfaltering commitment to people that have passion, creativity and willing to make a change.

MSC Technology Italy is the first division located in the national territory, complementing existing offices in Geneva (the Group's headquarters), Warren (New Jersey, USA), and Chennai (India).

MSC Technology embodies Passion and a commitment to Continuous Evolution, strongly believing in Equal Opportunities and Caring for its People—ultimately fostering a sense of Family within the Company.

With over 3,000 employees, our Technology Department plays a pivotal role in driving business growth and elevating the quality standards across our functional lines.

Working within an international office and engaging in cross-country collaboration offers the opportunity to connect with individuals boasting diverse technical skills, backgrounds, cultures, and professional experiences. International travel not only enriches your understanding of business and languages within the ICT realm but also provides avenues for personal and professional growth.

In 2020, MSC Technology Italy was established as a technological division of MSC with the goal of creating a Center of Excellence to support the MSC Group's business.

Do you recognize yourself? Then come work with us and be part of MSC’s family!

The ICT Business Analyst bridges the gap between business stakeholders and IT teams, ensuring business requirements are translated into effective technology solutions. The role supports the delivery of software projects throughout the Software Development Life Cycle (SDLC) by working closely with cross-functional teams in an Agile environment. The successful candidate combines strong analytical skills with a collaborative approach to drive business value and continuous improvement.

Key Responsibilities

• Gather, analyze, and document business and functional requirements.
• Translate business needs into user stories, functional specifications, and acceptance criteria.
• Collaborate with business stakeholders, Product Owners, developers, and QA teams throughout the SDLC.
• Participate in Agile ceremonies, including Sprint Planning, Daily Stand-ups, Reviews, and Retrospectives.
• Support backlog refinement, prioritization, and requirements traceability.
• Analyze business processes and identify opportunities for process improvement and digital transformation.
• Support solution validation, User Acceptance Testing (UAT), and release activities.
• Produce and maintain functional documentation while facilitating communication between business and technical teams.

Qualifications & Experience

• Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field.
• Proven experience as an ICT Business Analyst or in a similar IT Business Analysis role.
• Solid understanding of the Software Development Life Cycle (SDLC).
• Hands-on experience working with Agile methodologies (Scrum, Kanban, or SAFe).
• Experience with requirements elicitation, analysis, and documentation.
• Familiarity with Jira, Confluence, Azure DevOps, or similar collaboration tools.
• Strong analytical, problem-solving, and stakeholder management skills.
• Excellent communication skills and ability to work effectively in cross-functional teams.

Diversity and Inclusion

This job posting is open to all individuals, regardless of gender, age, ethnic origin, nationality, sexual orientation, gender identity, disability, or any other personal characteristic, in compliance with applicable laws and regulations on equal opportunities and inclusion (Italian Legislative Decree No. 198/2006, as subsequently amended, and Italian Legislative Decrees No. 215/2003 and No. 216/2003).

In compliance with applicable pay transparency legislation, we provide the following information regarding the initial remuneration envisaged for this position.

The position will be classified within the Employee category, at one of the C2, C3, B1 or B2 levels under the Italian Metalworking Industry National Collective Bargaining Agreement (CCNL Metalmeccanico Industria).

The classification level and any additional remuneration components supplementing the base salary will be determined based on an assessment, carried out during the selection process, of objective and neutral criteria such as, by way of example, the candidate’s professional experience, technical skills, level of autonomy and the responsibilities required by the role.

What we offer

We offer a range of benefits including new Learning opportunities, a comprehensive Welfare System, Life and Health Insurance, Modern Workstation and Discounts within the MSC group.

Moreover, MSC Technology Italy fosters a culture of innovation and wellbeing by simultaneously pursuing various initiatives. These include Meetups, Technical and General Events such as Gaming Tournaments, Company Charity Initiatives and a Sustainability program designed to benefit all employees.

Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.