Dynamics CRM Developer

MSC Mediterranean Shipping Company is a global business engaged in the shipping sector. Present in 155 countries, MSC facilitates international trade between the world’s major economies, and among emerging markets across all continents. Headquartered in Geneva, Switzerland, since 1978, MSC is a privately-owned organisation driven by the Aponte family. Today, we continue to focus on caring for customers, employees and the environment.

From a one-vessel operation to a globally respected business we have an unfaltering commitment to people that have passion, creativity and willing to make a change.

MSC Technology Italy is the first division located in the national territory, complementing existing offices in Geneva (the Group’s headquarters), Warren (New Jersey, USA), and Chennai (India).

MSC Technology embodies Passion and a commitment to Continuous Evolution, strongly believing in Equal Opportunities and Caring for its People—ultimately fostering a sense of Family within the Company.

With over 3,000 employees, our Technology Department plays a pivotal role in driving business growth and elevating the quality standards across our functional lines.

Working within an international office and engaging in cross-country collaboration offers the opportunity to connect with individuals boasting diverse technical skills, backgrounds, cultures, and professional experiences. International travel not only enriches your understanding of business and languages within the ICT realm but also provides avenues for personal and professional growth.

In 2020, MSC Technology Italy was established as a technological division of MSC with the goal of creating a Center of Excellence to support the MSC Group’s business.

Do you recognize yourself? Then come work with us and be part of MSC’s family!

Dynamics 365 CRM Developer

The Dynamics 365 CRM Developer is responsible for designing, developing, customizing, and maintaining Microsoft Dynamics 365 CRM solutions that support business processes and enhance customer relationship management capabilities across the organization. Working closely with business stakeholders and delivery teams, the role translates business requirements into scalable technical solutions, ensuring high-quality software delivery, seamless system integration, and continuous improvement of CRM applications.

Key Responsibilities

• Participate in all phases of the CRM application lifecycle, including planning, analysis, design, development, testing, deployment, and support.
• Design, develop, customize, and maintain Microsoft Dynamics 365 CRM solutions to meet business and technical requirements.
• Translate business needs into effective CRM solutions, providing technical expertise and recommendations.
• Design and implement CRM integrations with enterprise applications through web applications, Web APIs, console applications, and Windows services.
• Configure and customize standard CRM functionalities, including workflows, dashboards, forms, views, and reports.
• Develop dashboards and analytical reports using Power BI integrated with Microsoft Dynamics 365 CRM.
• Support the design of conceptual architectures and technical solutions aligned with organizational standards.
• Ensure software quality through unit testing, defect resolution, and support during System Integration Testing (SIT), User Acceptance Testing (UAT), and production deployments.
• Identify process improvement opportunities and collaborate with cross-functional teams to enhance CRM capabilities and business processes.
• Produce and maintain technical documentation, including source code documentation, technical specifications, and testing results.
• Contribute to automated testing activities, developing technical and functional test automation where appropriate.

Qualifications and Experience

• Proven experience developing and customizing Microsoft Dynamics 365 CRM solutions.
• Strong knowledge of Microsoft Dynamics 365 Customer Service.
• Experience developing reports and dashboards using Power BI integrated with Dynamics 365 CRM.
• Proficiency in ASP.NET C#, JavaScript, HTML5, CSS, and other web technologies.
• Experience designing and implementing integrations between Microsoft Dynamics 365 CRM and enterprise systems.
• Understanding of CRM solution architecture, customization, and extension best practices.
• Experience supporting software testing activities, including System Integration Testing (SIT), User Acceptance Testing (UAT), and production support.
• Knowledge of software development methodologies, preferably Agile and Scrum.
• Experience with automated testing tools such as Appium and JMeter is considered an advantage.
• Knowledge of Customer Service processes and the shipping industry is considered a plus.
• Strong analytical, problem-solving, communication, and stakeholder management skills.
• Good command of written and spoken English.

Diversity and Inclusion

This job posting is open to all individuals, regardless of gender, age, ethnic origin, nationality, sexual orientation, gender identity, disability, or any other personal characteristic, in compliance with applicable laws and regulations on equal opportunities and inclusion (Italian Legislative Decree No. 198⁄2006, as subsequently amended, and Italian Legislative Decrees No. 215⁄2003 and No. 216⁄2003).

In compliance with applicable pay transparency legislation, we provide the following information regarding the initial remuneration envisaged for this position.

The position will be classified within the Employee category, at one of the C2, C3, B1 or B2 levels under the Italian Metalworking Industry National Collective Bargaining Agreement (CCNL Metalmeccanico Industria).

The classification level and any additional remuneration components supplementing the base salary will be determined based on an assessment, carried out during the selection process, of objective and neutral criteria such as, by way of example, the candidate’s professional experience, technical skills, level of autonomy and the responsibilities required by the role.

What we offer

We offer a range of benefits including new Learning opportunities, a comprehensive Welfare System, Life and Health Insurance, Modern Workstation and Discounts within the MSC group.

Moreover, MSC Technology Italy fosters a culture of innovation and wellbeing by simultaneously pursuing various initiatives. These include Meetups, Technical and General Events such as Gaming Tournaments, Company Charity Initiatives and a Sustainability program designed to benefit all employees.

Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.