Responsibility:
1. Technical Support and Problem-Solving
• Apply biological, medical, and related expertise to provide technical support for distributors and end-users, resolving issues related to reagent usage (e.g., operation, result analysis, compatibility, etc.).
• Assist customers in optimizing reagent performance to ensure efficient and accurate laboratory workflows.
2. Product Promotion and Customer Engagement
• Represent Snibe at regional trade shows, academic conferences, and industry events, engaging with clients and potential customers to showcase the technical advantages and applications of Snibe’s reagent portfolio.
• Conduct product demonstrations and technical presentations to increase customer awareness and confidence in Snibe’s reagent offerings.
3. Sales Support and Market Expansion
• Collaborate with sales and marketing teams to drive reagent adoption and growth, participate in product testing, gather user feedback, and contribute to promotional strategies.
• Provide technical insights to support the sales team in achieving targets, addressing customer needs from a scientific perspective.
4. Customer Training and Capability Development
• Deliver training sessions to distributors and end-users on reagent products, including product knowledge, laboratory operation protocols, and troubleshooting techniques.
• Design and implement tailored training programs to ensure customers gain proficiency in reagent usage.
5. Technical Documentation and Information Management
• Develop and update technical documentation and training materials related to reagent products, ensuring accuracy and clarity.
• Record and track customer feedback and issue resolution progress, providing data-driven insights for product improvements.
Requirements：
Application Consultant • Rome, Roma, IT
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