IT Support Engineer – End-User & Infrastructure Services

WHO WE ARE Etinars is a values-focused company with multi-year experience, specialised in the recruitment of professionals for niche markets - managing the full-life cycle of specialist and executive level hires. At Etinars, we genuinely care about who you are and what you need. We place great emphasis on fostering robust, enduring connections built upon trust and transparency. Our approach ensures a swift journey, leading you hand in hand towards signing your next career step. WHAT WE ARE LOOKING FOR Job Title: IT Support Engineer – End-User & Infrastructure Services Location: Rome (Anagnina Area), Italy Join our client’s elite technical team in Rome, supporting key activities for European space programmes. The company is a long-standing partner of space agencies and institutions, with deep expertise in IT systems, operations, and engineering support for ground segment infrastructures. We are looking for a motivated IT Support Engineer who is eager to start or strengthen their career in a dynamic, international environment. You will join our client’s high-performing IT department, ensuring the functionality, performance, and support of end-user IT services. A B2 level of English is required. YOUR TASKS Provide 2nd and 3rd line support for end-user devices, workstations, printers, video conferencing tools, and office IT equipment (on-site and remote). Manage incidents and service requests from start to resolution, including ticket tracking and escalation when needed. Coordinate with internal SMEs and third-party vendors for timely issue resolution and equipment procurement. Assist with Asset Lifecycle Management: procurement, tracking, inspection, deployment, inventory, and disposal of EOL items. Prepare and deploy laptops, mobile devices, tablets, peripherals, and video conferencing tools. Contribute to IT projects through support during design, implementation, and early operational phases. Document solutions and update internal knowledge databases to promote long-term issue resolution. Propose and support automation and workflow improvements to enhance user experience and operational efficiency. YOUR SKILLS AND EXPERIENCE Minimum Requirements: At least 2 years of direct experience in IT end-user support or technical operations. Strong knowledge of: Microsoft Windows and Office 365 suite. Device and identity management tools: Active Directory, Entra ID, InTune, Defender, Autopilot. Polycom video conferencing systems and related equipment. Fluent in English and preferably one of the official languages of the country of assignment (e.g., Italian). Preferred: Hands-on experience with IT asset lifecycle processes. Good documentation and process standardisation skills. Strong interpersonal and communication skills to support users, coordinate with vendors, and contribute in a matrixed international team. Proactive mindset with a customer-centric approach and attention to detail. EXTRA INFORMATION Location: Rome (Anagnina Area), Italy Contract: Full-time Work location: On-site in a secure and international environment Start: 01/09/2025 Competitive corporate benefits package Participate in exclusive company events and networking opportunities Work on groundbreaking space industry projects with international impact Exciting career in a specialised and highly innovative field Please note that, due to the sensitive nature of the data involved, this position is currently available only to individuals who meet the following criteria: EU Citizens Non-EU Citizens already based in EU with a valid work permit Once we receive your CV, we will take time to evaluate it carefully. Should there be a match for this or any other position at Etinars, we will be in touch with you. In case there is no match now, don’t worry, we will make sure to keep your CV in consideration for future vacancies! At Etinars, we are committed to supporting a Diverse and Inclusive Community. If you identify as part of it and you meet the minimum criteria for the job, you will be given the opportunity to demonstrate your abilities at an interview.