Client Advisor - Portofino

Role Overview

Are you passionate about heritage luxury and creating unparalleled client experiences? We are searching for an experienced, client‑obsessed, and detail‑oriented Client Advisor to join our dedicated team in the iconic and picturesque Portofino boutique. This role requires a refined ability to operate within a globally recognized landmark, serving a discerning clientele drawn to timeless elegance. You will be essential in upholding our brand's reputation for bespoke service and authentic connection, transforming every visit into a treasured moment of luxury.

Key Contributions to the Role

• Elite Client Relationship Management: Build, nurture, and maintain strong, long‑term relationships with both loyal and new clients, consistently exceeding expectations and anticipating their luxury needs.
• Ready‑to‑Wear Expertise: Act as the primary expert, offering in‑depth product knowledge, personalized styling advice, and tailoring suggestions.
• Sales Performance & Strategy: Drive and achieve ambitious individual and team sales targets, contributing significantly to the overall commercial success of the Portofino boutique.
• Impeccable Service Delivery: Provide a personalized and outstanding shopping experience that embodies the luxury standards and values of our brand at all times.
• Boutique Presentation: Collaborate with the team on visual merchandising and store presentation, ensuring the boutique environment is always pristine, inspiring, and aligned with global brand guidelines.
• Operational Excellence: Support all stock management procedures, including inventory checks, restocking, and accurate point‑of‑sale transactions, ensuring seamless daily operations.
• Brand Ambassador: Actively participate in exclusive store events and client engagement activities designed to enhance brand visibility and drive customer loyalty.

What You Bring to the Team

• Experience: Proven experience as a Client Advisor or similar client‑facing role (2+ years), preferably within luxury retail, with a strong focus on Ready‑to‑Wear or high‑ticket fashion items.
• Client Focus: A deep passion for delivering exceptional customer service and a demonstrated ability to cultivate and manage meaningful client relationships (CRM experience is a plus).
• Communication Skills: Strong, polished communication and interpersonal skills, capable of interacting effectively with a diverse and exclusive international client base.
• Goal Orientation: A self‑starter attitude, highly goal‑oriented, and a collaborative team player committed to achieving and surpassing store targets.
• Attention to Detail: A keen eye for visual merchandising, quality control, and an understanding of the presentation standards required in a luxury environment.
• Language Proficiency: Fluency in English is mandatory. Proficiency in Italian is highly valued, and additional languages (e.g., Arabic, Russian, Mandarin) are a significant advantage for serving our international visitors.

Seniority Level

• Mid‑Senior level

Employment Type

• Full‑time

Job Function

• Consulting, Information Technology, and Sales
• Retail Luxury Goods and Jewelry

Location

Portofino, Liguria, Italy

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