Front Office Agent

Join to apply for the Front Office Agent role at Accor .

About the Property

Artisan travel since 1883, Orient Express is a luxury brand under Accor Group, operating trains, hotels, and sailing yachts. The brand is expanding its hotel portfolio with new hotels in Rome and Venice, scheduled to open in 2026.

Responsibilities

• Meeting and greeting VIPs and guests, pre‑empting and responding to inquiries, requests and issues in a timely, friendly and efficient manner and resolving guest concerns.
• Managing inbound and outbound e‑mails and administrative work.
• Reporting immediately every potential or lodged complaint to the Front Office Manager or to the Head of Concierge.
• Adopting up‑selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue.
• Keeping up‑to‑date knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.
• Completing audit procedures.
• Responding to emergencies, including medical incidents, fire alarms and any disturbances in a calm and efficient manner.
• Ensuring full and constant compliance with the hotel standards and Health & Safety procedures.
• Collaborating with local law enforcement and emergency services when necessary.

Qualifications

• Experience as receptionist in structured hotels with standards’ knowledge.
• Excellent communication and interpersonal skills, with ability to interact effectively with guests and employees at all levels.
• Problem solving especially in high‑pressure situations.
• Good proficiency in using hotel management software and MS Office.
• Bachelor’s degree in Hospitality Management or foreign languages is highly preferred.
• Advanced level of English and Italian; French confidence is a plus.
• Available for shifts during the weekends and holidays and some nights in rotation.
• Legal right to work in Italy.

Benefits and Compensation

• Competitive package (base salary and yearly bonus).
• Medical insurance, integrating Collective Labor Agreement one and extended to the family.
• Ticket Restaurant.
• Annual leave.
• ALL – Heartist® Program: Employee benefit card offering discounted rates at all ACCOR locations and partner venues worldwide.
• Learning & development: Opportunity to develop your talent and grow within your property and across the world.
• Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Job Details

• Seniority level: Entry level.
• Employment type: Full‑time.
• Job function: Management.
• Industry: Hospitality.

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