Prod Compliance Sr. Associate EN, Global Solutions & Risk Compliance (GSRC)

Prod Compliance Sr. Associate EN, Global Solutions & Risk Compliance (GSRC)

The Global Solutions and Risk Compliance (GSRC) organization is a component of Amazon's operations, dedicated to ensuring the compliance of its products and services worldwide. GSRC's core mission is to keep customers, partners, and associates safe while protecting the company from legal and regulatory risks. With a diverse global team spanning across India, China, Poland, Romania, Netherlands, Jordan, Philippines and Costa Rica, GSRC partners with its stakeholders to classify products and ensure regulatory and legal compliance for product listings. GSRC raises the bar on quality by implementing operational changes matching the everchanging regulatory space. The team designs global, consistent, and scalable solutions and prioritize a blend between technology-driven and human decision-making processes. GSRC believes that innovation thrives on diversity, fostering an inclusive and equitable culture that empowers employees with opportunities for learning and development.

Responsibilities

• Review the latest product information per Standard Operations Procedures (SOP) and cross-check it against the relevant regulatory documentation.
• Use various Amazon-specific tools and systems to classify products to ensure they meet the necessary compliance requirements for availability on Amazon.
• Work closely with your manager and the Process Experts, address deviations from standard SOPs, and seek guidance when necessary.
• Maintain detailed records of assigned tasks and utilize standardized reports to prioritize work, ensuring you meet Quality, Productivity and Service Level Agreement targets.
• Identify opportunities for improvement and collaborate with partner teams to reduce manual effort, such as automating reports using Excel queries.
• Share feedback on the team's SOPs and contribute to the ongoing refinement of operational processes.
• Participate in knowledge-sharing sessions and contribute your expertise and learnings.
• As a mentor, support peers by answering their queries and providing process-level training.

Required Qualifications

• 1+ years of data-driven business operations processes experience
• Bachelor's degree
• Speak, write, and read fluently in English
• Experience with Microsoft Office products and applications
• Experience with Excel
• Basic understanding of SQL, able to self-service defined queries and retrieve data from a database
• Knowledgeable in Customer Relationship Management tools, managing customer data and tracking interactions
• Attention to detail and ability to analyze and identify patterns across data sets
• Problem-solving skills with the ability to find solutions through logic, intuition, creativity, and design thinking
• Commitment to investigation, research, and diving deep to seek facts
• Ability to understand, interpret, critique, analyze and communicate data

About the team

Amazon is an E-commerce and Cloud Computing company with headquarters in Seattle, Washington. Since 1995, Amazon has focused on being “the world’s most customer centric company.” Our customers are worldwide, and include not just consumers, but also our sellers and vendors (selling partners). World-class retail brands and individual sellers increase their sales and reach new customers by leveraging the power of the Amazon e-commerce platform. To meet our selling partners’ needs, our smart, diverse, customer-obsessed employees are constantly innovating and building on new ideas.

The Operational Risk Compliance (ORC) organization exists to keep our customers and partners safe, protect associates, and ensure legal and regulatory compliance. We coordinate the aspects of product transactions that are regulated (distribution, shipping, sale, and import/export). Global Solutions and Risk Compliance (GSRC) is the operational arm of the ORC organization. This involves analyzing product import documentation and flagging hazardous risks. We are also responsible for keeping Amazon customers safe and informed by coordinating actions around worldwide program teams to classify products and ensure Amazon’s product listings follow regulatory and legal compliance guidelines. These actions include removing products from the site and from our warehouses, and contacting customers with pertinent sustainability information. The ORC team partners with GSRC supports regulatory compliance requirements for Amazon’s worldwide programs such as Dangerous Goods, Chemical Safety Compliance, Global Trade Services, Transport Risk Compliance, Sustainability, Extended Producer Responsibility and Food Safety. GSRC has offices across India, China, Poland, Romania, Jordan, Philippines and Costa Rica and supports compliance related needs for worldwide Amazon marketplaces.

Basic Qualifications

- 1+ years of data-driven business operations processes experience
- Bachelor’s degree
- Speak, write, and read fluently in English
- Experience with Microsoft Office products and applications
- Experience with Excel

Preferred Qualifications

- Knowledge of consumer product compliance processes and regulations
- Experience in regulatory compliance management with government agencies

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability or other legally protected status.

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