Customer Success Associate

Artemest is a company specialized in Italian craftsmanship and contemporary design with over 1,000 of Italy’s finest artisans and brands. With offices in Milan, Bologna, London, Dubai, Miami, and New York, Artemest serves private clients, interior designers, and large-scale development projects across the globe. Founded in 2015 by the shared vision of CEO Marco Credendino and Creative Director Ippolita Rostagno, Artemest mission is to share the beauty and uniqueness of Italian craftsmanship with the world.

Artemest is looking for a motivated, organized, and proactive Customer Success Associate to join our growing international team. This role combines full order lifecycle management with excellence in customer support, coordinating with our network of Italian artisans and providing personalized support to both customers and suppliers.

As the primary point of contact, the Customer Success Associate will take ownership of order management operations and the after-sales process, ensuring accuracy, efficiency, and tailored solutions across both routine and complex situations.

This is a unique opportunity to join a dynamic international environment in the luxury sector, developing cross-functional expertise in order management, customer support, and coordination with internal teams and external partners.

Key Responsibilities:

• Serve as the primary point of contact for customers, overseeing inquiries and requests with accuracy and a personal touch to ensure a tailored, luxury-level experience.
• Manage the full order lifecycle, actingas the primary point of contact for artisans and customers on allorder-relatedmatters.
• Take ownership of complex after-sales cases, managing and resolving issues arising both after order confirmation (e.g.production or delivery delays) and after shipment, whether during transit, customs clearance, delivery, or following delivery when clients require further assistance.
• Build and nurture strong relationships with valued customers, proactively engaging to enhance their experience and strengthen long-term loyalty.
• Collaborate closely with suppliers and artisans, recommending effective solutions that balance client needs with company objectives.
• Coordinate cross-functionally with internal teams (Logistics, Marketplace, IT) to ensure seamless execution of after-sales activities.
• Identify recurring challenges and propose process improvements to optimize workflows and support operational excellence.

Who are we looking for?

• 1–3 years of professional experience in customer service, order management, post-sales, or operations within an international environment. Experience in the luxury sector is definitely a plus but not mandatory.
• Bachelor’s degree in Foreign Languages, Communication, Business, or a related discipline, ideally with an international orientation.
• Proven ability to handle the full order lifecycle, from confirmation to delivery, ensuring high standards of service.
• Demonstrated ability to manage multiple priorities and complex orders simultaneously.
• Strong problem-solving and organizational skills, with a results-driven and solution-oriented mindset.
• Excellent communication skills, with the ability to build and manage relationships and support negotiations with clients and suppliers.
• High attention to detail, precision, flexibility, and a proactive, entrepreneurial attitude.
• Good knowledge of ERP/CRM systems (particularly Salesforce and SAP) is highly valued.
• Native Italian speaker with professional proficiency in English; knowledge of French or German is highly valued.

OurPerks

• Positive workplace. We’re a young team (29 y/o on average) that works in harmony and is extremely passionate about the Artemest mission.
• Benefits.We care about our team’s daily comfort, so you’ll enjoy perks like special prices on Artemest.com, meal vouchers, and discounts at restaurants, cafés, gyms, and other stores. Plus, the office is always stocked with fresh fruit, coffee, tea, and water to keep you energized throughout the day.
• Entrepreneurial mentality. We’re always looking for people eager to step up their tasks and skills.
• Innovative and tech-oriented environment. We’re changing the way people buy, sell, and perceive luxury.