Customer Quality Engineer

Sisecam was founded in 1935 to establish Turkey’s glass industry in line with the vision of Mustafa Kemal Atatürk, a great leader respected worldwide. Today, Sisecam is a major global player in the fields of glass and chemicals. Sisecam is the only global company operating in all core areas of glass production – including flat glass, glassware, glass packaging, and glass fiber. Currently, Sisecam ranks among the world’s top two manufacturers of glassware and the top five producers of glass packaging and flat glass. Sisecam is one of the three largest soda ash producers in the world and the world leader in chromium chemicals.

Sisecam plays a leading role in the flat glass, glassware, glass packaging, chemicals, automotive, glass fiber, mining, energy and recycling business lines. Sisecam operates production facilities in Germany, Italy, Bulgaria, Romania, Slovakia, Hungary, Bosnia-Herzegovina, Russia Federation, Georgia, Ukraine, Egypt, India, and the USA in addition to Turkey.

Sisecam who takes firm steps towards its goal of becoming one of the world's top 3 manufacturers in its main fields of activity, with its competent human resources and smart technologies, and uninterruptedly continues to transform its digital infrastructure and culture by considering the future necessities. Sisecam who has 90 years of experience, more than 24 thousand employees, production activities in 14 countries on four continents, and a sales network of more than 150 countries, continues its growth journey in line with its \"Global Excellence\" strategy and with an inclusive approach that supports the development of company's entire ecosystem. Sisecam takes responsibility for protecting the planet, empowering society and transforming life with its CareForNext strategy, which is compliant with and centered around the United Nations Sustainable Development Goals. Sisecam uses all its experience and competencies to promote sustainable development in every aspect.

We are looking for a \"Customer Quality Engineer” to take part in Customer Quality team. The ideal candidate would have the following qualifications:

• Bachelor’s degree in Engineering, preferably Mechanical or Materials Engineering
• Minimum 3 years of hands-on experience in flat glass manufacturing processing especially in offline coated glass - including cutting, edge processing, tempering, IGU production
• Preferably field experience in production or quality engineering
• Strong understanding of flat glass production processes, especially coated glass processes
• Familiarity with quality tools such as 8D, root cause analysis, and process audits
• Good command of Italian and English
• Strong regional knowledge
• Experience in customer-facing roles, preferably in production & quality
• Excellent problem-solving skills and ability to work independently in dynamic environments
• No travel restrictions and having a valid driving license
• Willing to be based in North Italy and travel frequently (in Italy and/or abroad)

Job Description

• Conduct on-site customer visits across Europe to address technical issues and provide immediate support
• Monitor field quality, shipment integrity, and line performance during trial productions
• Conduct product and process validation at customer lines to ensure suitability for customer applications
• Troubleshoot and resolve customer complaints efficiently while maintaining strong client relationships
• Collaborate with production and quality teams to resolve issues across production processes and report findings and customer insights to internal teams for continuous improvement