Customer Success Manager

As a Customer Success Manager you will act as a strategic partner to our customers. In this role, you will be responsible for ensuring that our customers have a positive experience with our products by providing strategic guidance, proactive engagement, and overseeing their journey from onboarding to renewal.

Responsibilities :

• Act as the primary point of contact between our customers and our internal teams (Sales, Product, and Support) to ensure effective communication and collaboration.
• Provide strategic support and guidance to our customers by answering product-related questions, creating educational resources, and training them on best practices.
• Collaborate with our Sales team to identify expansion opportunities and ensure seamless handoffs.
• Oversee customer health and engagement efforts, such as business reviews, onboarding plans, and case study generation.
• Develop a deep understanding of our products and customers’ goals to ensure that our solutions are tailored to their business needs.
• Work with our Product team by acting as the "Voice of the Customer" to ensure that our products meet market needs and maintain high quality.
• Continuously monitor account usage and industry trends to identify opportunities for value realization and churn prevention.

Requirements

Nice to Have : Email and Deliverability Domain

Benefits