Client Service & Operations Assistant Manager

Position Job Title :  Client Service & Operations Assistant Manager

Start Date : flexible but ideally from January / February

Employer : N2S Italia Ltd

Type of Contract : Full-Time

Base Salary per Annum & Bonus : to be discussed, depending on experience

Annual Leave Entitlement : 20 Working Days (Plus Bank Holidays)

Probation Period : 3 months

Working place : working from home / remote

Working days :

1st April to 31st October - Monday to Friday + Weekend on call

1st to 31st March : 5 days / week

1st November to 28th February : 3 days / week

TASKS :

Customer Care and Travel Quality Management (April to October)

• Welcoming clients on arrival day and being available for any assistance throughout their stay.
• Staying in constant contact with VIP clients, providing daily updates and essential travel information.
• Ensure all clients requests whilst on the ground get actioned in a timely manner, checking with suppliers for changes’ availability and arrange seamless coordination.
• Rapid problem solving when inconvenience occur on the ground
• Ensuring all ground suppliers, villa managers, and hotels are well informed about clients’ specific details, such as dietary requirements and special occasions.
• Going the extra mile by adding thoughtful touches like welcome cards, birthday surprises, and additional amenities to enhance their experience.
• Reconfirming all services in itineraries previously arranged and booked by Travel Designers via the company software
• Coordinating with all ground teams to ensure smooth execution of complex or tricky client services.
• Ensure clients’ extras are invoice and paid, as well agents commissions are always updated on they system

Admin, Account Management, and Product (November to March)

Others :

REQUIRED :

Please send your cover letter and CV to info@n2sitalia.com copying-in tom@n2sitalia.com