Store Manager

Department : Retail

Place of work : Milano

Job type : Full-time

Report to : Retail Manager

Job purpose : As a Store Manager, you are passionate about the world of beauty and cosmetics and ready to become the custodian of the brand's valuable heritage and legacy, sharing the vision, values, and mission with your team and customers.

You are a motivated business leader responsible for the store’s success, carrying out all necessary activities to achieve the objectives.

You support your team in ensuring an excellent sales experience by being present on the store floor and leading by example in placing the client first.

You are a driven, inspiring leader who works directly with your team to achieve their personal sales targets. You guide and develop the team by working closely with them, preparing them for success through careful planning, and ensuring their internal growth as a true coach and mentor.

Key Responsibilities :

Supervising the Business

• Lead the sales team to achieve and exceed targets by maximizing and improving sales performance determining the success of the store
• Analyze performance closely to propose development plans
• Guide the team in achieving and improving KPI’s using cross-selling and up-selling techniques in alignment with the Retail department
• Be a Brand Ambassador within the local market, evaluate opportunities to attract new clients, increase foot traffic and build loyal relationships
• Be available on the sales floor, upholding a high level of quality and exceptional customer service
• Achieve store financial targets by tracking store expenditures
• Promote omni-channel awareness within the team, and motivate and assist them in utilizing digital tools to enhance client relations and achieve business goals

Develop the customer experience

Team Management

Store Operations

These tasks are meant to be suggestive rather than exhaustive.

Qualifications

Equal Opportunity Statement : The announcement is applied to both sexes, according to laws 903 / 77 and 125 / 91, and to people of all ages and all nationalities, according to legislative decrees 215 / 03 and 216 / 03. All data will be processed in compliance with Legislative Decree 196 / 2003 and GDPR EU 679 / 2016.