Senior Resident EngineerR Systems • Italia
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Senior Resident Engineer
R Systems • Italia
Più di 30 giorni fa
Descrizione dell’offerta di lavoroMonitoring and ensuring SLA-compliant ticket acceptance.Executing initial case triage based on customer input. Assigning cases to the correct L2 or L3 support domain or soliciting further details. Actively facilitating and driving the ticket resolution process to completion. Provide expert guidance and hands‑on support to operations teams to maintain network stability, performance, and security during Games‑time operations. Coordinate closely with venue managers, engineering teams, service providers, and Games operations leadership to align designs and deployments with event timelines and evolving requirements. Act on complex network incidents, ensuring rapid diagnosis and resolution to protect critical event services. Produce and maintain comprehensive documentation, implementation guides, and operational runbooks to support seamless handover to operations. Identify opportunities to optimize designs and processes, drawing from lessons learned in previous large‑scale event networks. Minimum 5+ years in telco operation delivery, ideally for large‑scale or high‑availability environments. Proven experience designing and implementing Core & Edge networks, SD‑WAN, LAN / WLAN, and security solutions. Strong knowledge of network monitoring, incident management, and operational support processes. Ability to lead and coordinate multi-vendor and cross‑functional teams in time‑critical projects. Excellent communication skills to interface effectively with technical teams and senior event stakeholders. Prior experience supporting international events (sports, entertainment, or similar). Certifications in relevant technologies (e.g., Cisco CCIE, Juniper JNCIP or JNCIE). Familiarity with Olympic Games technology delivery models and operational constraints. Prior experience with ServiceNow. Deep understanding of Troubleshooting of Core & Edge network architecture, WiFi concepts, and security integration. Proficiency with network monitoring and management tools. Ability to create and interpret network diagrams, documentation, and operational playbooks.
We are looking for a Resident Engineer to act as the on-site bridge between the customer TOC and our L2 / L3 teams, owning trouble tickets end-to-end in a complex Core & Edge environment for a large international sports event.
You will work in shifts from the TOC, ensuring SLA compliance, fast incident resolution and stable Games-time operations.
Key Responsibilities :
End‑to‑End Trouble ticket resolution :
- Based at the TOC on a rotational shift schedule, this role is the critical bridge between the customer and our L2 / L3 support teams.
Key duties include :
Operational Excellence :
Stakeholder Engagement :
Issue Resolution :
Documentation & Handover :
Continuous Improvement :
Required Qualifications :
Preferred Qualifications :
Technical Competencies :
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